PRODUCT AVAILABILITY

• Occasionally, a product may be temporarily unavailable. Unavailable products will be marked as out of stock. We encourage you to return to our website to purchase the product at a later time.

MAXIMUM PURCHASE POLICY

• We regret that we must limit orders to no more than 5 units for any item.

CORPORATE GIFTS

• For information or assistance with placing a corporate gift order, please contact us at customerservice@thegoldport.com

ORDER ONLINE

• Follow the onscreen instructions to proceed through the checkout process. Once your order is submitted, a 'Thank You' page will confirm your order was received and is currently being processed. Print a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please contact us at customerservice@thegoldport.com or by Telephone If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact us at customerservice@thegoldport.com or by Telephone

SECURE CHECKOUT

• VeriSign SSL encryption: THE GOLD PORT understands how important security is when shopping online. We use Secure Socket Layer (SSL). This is the most advanced consumer online security technique to date.

PAYMENT METHODS AND TERMS

• www.thegoldport.com only accepts payments through Stripe Payment processing by credit cards and debit cards. The following cards are accepted:• Visa • Mastercard • American Express Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

ORDER CONFIRMATION AND TRACKING PACKAGES

• After your order is placed, you will be emailed a receipt confirmation. As soon as your package is assigned a tracking number, you will receive another email with the tracking number linked to the carrier's website where applicable, where you can view delivery status.

CANCELLING AND MODIFYING ORDERS

• To cancel or modify your order, please contact us at customerservice@thegoldport.com

PROMO/ VOUCHER CODES

• From time to time we may offer promotional codes, either on our own website or through selected partners. If you have a promotional code, please enter it at the payment stage of checkout where it says DISCOUNT Code. Please note, our promotional codes can expire and therefore may need to be used within a certain time frame.

TECHNICAL PROBLEMS WITH YOUR CART OR CHECKOUT PROCESS

• If you experience any technical problems during your shopping experience, please contact Customer Service for technical support.

RETURN POLICY

• www.thegoldport.com has a 14 day return policy on products(excluding engraved items). You have 14 days from the date of receipt to return any items in your order.

• RETURNED ITEMS MUST BE IN THEIR ORIGINAL PACKAGING, IN THE CONDITION IN WHICH THEY WERE RECEIVED, WITH THE HYGIENE TAG (APPLICABLE FOR CERTAIN PRODUCTS) INTACT. Please note that any engraved pieces are non-returnable and non-refundable (unless faulty). Please contact the customer service at customerservice@thegoldport.com , indicate your order number and the reason why you want to return the product. The customer service will explain to you how to proceed. An e-mail will be sent to confirm receipt and processing of your return. Regrettably, shipping and handling fees are not refundable. Please note that only products purchased through www.thegoldport.com will be accepted for return. If you have questions about returns, please contact us at customerservice@thegoldport.com

DAMAGED GOODS

• If your package was damaged during shipment by the carrier, save the box and the merchandise and notify us immediately at customerservice@thegoldport.com . Please have your order number along with your email address ready for fastest service.